Refund Policy

1. General Provisions

Refunds are possible in limited cases and are carried out strictly in accordance with this policy. By purchasing a subscription to AURORIUM AI, the user acknowledges and agrees that paid services are considered rendered from the moment access to the product functionality is granted, regardless of the degree of subsequent use.

2. Refund request deadline

A refund request must be submitted no later than 72 hours from the time of payment. After this period, refunds are not issued, even if the product was not used.

3. Conditions under which a refund is possible

A refund is possible in the following situations:

• The user did not receive access to a paid feature or subscription due to a technical error on the service side.

• An erroneous charge occurred (double payment, incorrect amount).

• The service was completely unavailable for technical reasons for more than 24 consecutive hours, making it impossible to use the paid subscription.

The refund decision is made on an individual basis after verifying all circumstances.

4. Refunds are not issued in the following cases:

• The user purchased a subscription but did not use the product for personal reasons.

• Dissatisfaction with functionality, interface, or expectations not supported by an objective technical malfunction.

• Attempts to bypass or violations of the user agreement and/or terms of use.

• Refunds for payments made more than 72 hours ago.

• Use of third-party payment systems with refund limitations (including cryptocurrency).

• The service was partially or fully used (for example, sessions were launched in the anti-detect browser).

5. How to submit a refund request

To submit a refund request, you must:

1. Write to Support or use the feedback form in your account;
2. Provide the following information:
   • email linked to the account;
   • payment date and amount;
   • payment method;
   • detailed description of the refund reason;
   • if needed, screenshots or other supporting materials.
3. All requests are processed in order within 5 business days from receipt of the complete information package.

6. Refund timelines

If a refund is approved, funds will be returned to the original payment method within 7–14 business days, depending on the payment operator’s policy. Any delays related to processing by the bank or payment system are the responsibility of the respective operator.

7. Features when paying with cryptocurrency

When paying with cryptocurrency, a refund is possible only if there is a technical error caused by a failure on the AURORIUM AI side. The refund is issued in an equivalent amount determined at the time of approval at the current exchange rate. We do not refund funds in the case of erroneous transfer, sending to an incorrect address, or cryptocurrency exchange rate changes.

8. Conclusion

We are always open to dialogue and ready to consider disputed cases individually. Our goal is to provide a high-quality tool and service while maintaining transparent and fair rules.

If you have issues with payment or access to the service, contact Support, and we will try to find the best solution.